Jeanne leads the Global Domains and Strategy's Service Delivery, Global Support and Vendor Management teams. She also leads Work Stream 4 (Operationalization) of the new gTLD Program Next Round Implementation, involving the design and implementation of new processes and services, the development of procedures, and the hiring and training of staff in preparation for moving to the Application Processing and Ongoing Operations phases of the Next Round.

Prior to this role, Jeanne served as Director, Service Delivery overseeing the processing of registrar accreditation applications, and service requests from gTLD registry operators and ICANN-accredited registrars to facilitate the ability for contracted parties to meet obligations of their agreements, request changes and update agreements accordingly.

Jeanne joined the ICANN organization in February 2016. Prior to working at ICANN org, Jeanne was Director of Operations at Civica Software, a provider of web design and development services for local governments and special districts in the United States.

Jeanne is fluent in English and German and conversational in French.